Challenge

Reading and routing hundreds of incoming emails and their attachments mobilizes your customer relationship center. However, in the majority of cases, customer requests are straightforward and require basic response or processing.

Response times are lengthening and hamper the satisfaction of your customers and prospects.

Solution

Thanks to its Classify feature, the reciTAL platform learns your email categorization plan.

No need to set up keyword systems that are quickly obsolete and cumbersome to maintain. It learns and improves with feedback from your employees.

Thanks to its complete set of APIs, the reciTAL platform integrates with your internal workflows and maximizes automation opportunities.

reciTAL assets

  • API
  • On-Premise
  • Multi categorization models management
  • Retraining entirely manageable by employees with no IT skills
  • Activity and performance reporting

Project

  • Management of around fifteen business categories per department
  • Initial training on a dataset of 100 emails per category

Customer benefits

  • Improved customer satisfaction
  • Increased productivity
  • Improvement of the quality of information provided to the CRM