USE CASE
Email flows of borrower / life-death insurance subscription
Objective
Automate the reading and the routing of incoming emails and its attachments
Pain points
Cost and time management
Technical challenges
- Low customer satisfaction (processing delays of borrowers insurance subscription)
- Various types of attachments
- Specificity of business rules
- Collection of training data
- Complex training processes
SOLUTION
reciTAL CLASSIFY
reciTAL advantages
- Automated classification of emails
- Management of all types of emails and attachments
- Very simple training and management of models
- Only 100 emails exemples required by category
- Automatic pre-writing of responses to incoming emails
Type of documents
emails
Data points
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Success stories
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CNP Assurance
