USE CASE

Email flows of borrower / life-death insurance subscription

Objective

Automate the reading and the routing of incoming emails and its attachments

Pain points

Cost and time management

Technical challenges

  • Low customer satisfaction (processing delays of borrowers insurance subscription)
  • Various types of attachments
  • Specificity of business rules
  • Collection of training data
  • Complex training processes

SOLUTION

reciTAL CLASSIFY

reciTAL advantages

  • Automated classification of emails
  • Management of all types of emails and attachments
  • Very simple training and management of models
  • Only 100 emails exemples required by category
  • Automatic pre-writing of responses to incoming emails

Type of documents

emails

Data points

Success stories

  • CNP Assurance

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