USE CASE

Information search from the databases of broker documents (Agents Augmentation)

Objective

Answer immediatly to all the questions from your customers and prospects

Pain points

Time spent searching for information, saturated in-house experts

Technical challenges

  • Low customer satisfaction (processing delays)
  • Various types of documents and processes
  • Complex insurance offers
  • Turnover and skills development for new agents

SOLUTION

reciTAL SEARCH

reciTAL advantages

  • Management of all types of documents (structured, semistructured and unstructured)
  • Cutting of documents into logical units
  • 92% of correct answers thanks to semantic, lexical and contextual undersanding
  • Can be integrated by API connector (Chatbots, ECM, Intranet)
  • Management of metadata filters and thesaurus

Type of documents

  • Structured documents : pricing
  • Unstructured documents : brochures, management processes

Data points

Success stories

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