USE CASE
Information search from the databases of broker documents (Agents Augmentation)
Objective
Answer immediatly to all the questions from your customers and prospects
Pain points
Time spent searching for information, saturated in-house experts
Technical challenges
- Low customer satisfaction (processing delays)
- Various types of documents and processes
- Complex insurance offers
- Turnover and skills development for new agents
SOLUTION
reciTAL SEARCH
reciTAL advantages
- Management of all types of documents (structured, semistructured and unstructured)
- Cutting of documents into logical units
- 92% of correct answers thanks to semantic, lexical and contextual undersanding
- Can be integrated by API connector (Chatbots, ECM, Intranet)
- Management of metadata filters and thesaurus
Type of documents
- Structured documents : pricing
- Unstructured documents : brochures, management processes
Data points
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